Contact

If your product is damaged, defective, or incomplete at the time of delivery, please file a return request within 2 days of delivery.

Please contact Customer Service at +92 314 0374530, indicating the item(s) you would like to return and the reason.

Attach packaging pictures along with the product pictures from different angles. Your request will be forwarded to the quality assurance department within four working days to resolve the matter. In case any incorrect product has been delivered to you or any fault is found in the ordered product after delivery. So, we will only exchange the delivered product with the similar type of new product. If any minor fault is diagnose in your product after delivery. So, the same product will be repaired and shall redeliver to you. If you dislike product after receiving the order or your mind has been changed to buy another product. In that case your product will be replaced with another product. However, you have to bare more than Rs.600 difference of amount for another product which you will select. Any product that will be dispatched to customer after reparation or replacement in that case customer has to pay the delivery charges Rs.300.

Shipping Damages / Broken Items:

MIORA Store takes the best possible measures in providing sustainable packaging but since some of the perfumes items are fragile, and can be damaged by the shipping company during the transit, you need to share the proof of damage within 1 days of receiving those items, and we will not return or exchange such items, but we will provide you a discount coupon equivalent to the damage happened. We will require 7-10 business days to settle these claims.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• 
  An irregular or excessive returns history indicative of “wardrobing;”
  
• 
  An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  
• 
  Potential fraudulent or criminal activity
  

Privacy & Cookie Policy

At MIORA Store, your privacy and the security of your data is our first priority. We will ensure that your privacy is protected when using our services.

The following privacy policy applies to the entirety of MIORA Store customer-facing interaction channels including this website and all pages associated with the www.miorascents.com domain.

This policy explains what we consider to be private data, who has access to it, and how that data is used in a secure manner. We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain usage data for internal analysis purposes.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the quality of our service, or we are legally obligated to retain this data for longer time periods. After the necessity to keep the data is over, the data is deleted from the system immediately and cannot be recovered by any users or our employees after this point.

Data that has been deleted or otherwise destroyed cannot be recovered at any time. A sufficient warning is given to the account administrator before data are permanently deleted. Data may remain in the systems’ backup files, which will be deleted periodically. You can also request to have your data deleted by reaching out to us at +92 314 0374530. We undertake to perform the deletion within one month (30 calendar days). Wherever possible, we will aim to complete the request in advance of the deadline.

We take responsibility for all your personal data (such as your name, address, email address, phone number, and date of birth) that you provide us with, obtained when you subscribe to our newsletter or when you create a personal profile with us to place your order.